PRIVACY POLICY.
1. Our commitment to privacy
Nourish Canada is committed to respecting and protecting the personal information of our website visitors, donors, volunteers, partners, supporters, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through nourishcanada.ca, our online forms, donation pages, email communications, events, programs, and related activities.
By providing personal information to Nourish Canada, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, except where otherwise permitted or required by law.
2. Information we collect
Personal information is information that identifies or can reasonably be associated with an individual.
Depending on how you interact with Nourish Canada, we may collect:
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Your name, email address, telephone number, and mailing address.
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Information submitted through contact, partnership, food-donation, sponsorship, volunteer, event, and newsletter forms.
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Volunteer interests, experience, skills, availability, age eligibility, accessibility needs, and emergency-contact information when relevant.
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Donation information, including the donation amount, date, frequency, payment status, billing contact information, and communication preferences.
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Event registration and attendance details.
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Messages, questions, feedback, applications, and other correspondence.
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Photographs, stories, quotations, or testimonials when you have given us permission to use them.
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Any other information you voluntarily provide.
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Our website and its service providers may also automatically collect technical information, including your Internet Protocol address, browser and device type, general geographic region, pages visited, referring website, and the date and duration of your visit.
3. How we use your information
Nourish Canada may use personal information to:
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Respond to questions, requests, and inquiries.
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Process and administer one-time or recurring donations.
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Review volunteer applications and identify suitable opportunities.
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Communicate with volunteers about scheduling, orientation, safety, and available roles.
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Review food-donation, partnership, sponsorship, and community-organization inquiries.
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Organize events, campaigns, food drives, and community activities.
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Send news, impact stories, fundraising messages, and organizational updates when you have agreed to receive them.
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Maintain organizational, financial, donation, and administrative records.
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Improve our website, programs, communications, accessibility, and outreach.
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Prevent fraud, misuse, security incidents, or unauthorized activity.
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Meet legal, regulatory, accounting, insurance, and reporting requirements.
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Fulfil another purpose explained when the information is collected or authorized by you.
We will not use personal information for a materially different purpose without obtaining additional consent unless the use is permitted or required by law.
4. Donations, payments, and service providers
Online donations are processed through Wix and the payment provider connected to our website. Payment providers handle payment-card and transaction information according to their own terms and privacy practices.
Nourish Canada may receive and retain transaction details required to administer donations, such as the donor’s name, contact information, donation amount, date, frequency, payment status, and communication preferences.
We may also use service providers for:
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Website hosting and management.
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Online forms and contact management.
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Payment processing.
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Email newsletters and communications.
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Website analytics.
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Information technology and security.
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Accounting, auditing, insurance, and professional advice.
These providers may access personal information only as necessary to provide their services. Some providers may store or process information outside Canada. Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
Nourish Canada does not sell or rent personal information.
5. Cookies and website analytics
Our website uses cookies and similar technologies to:
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Operate essential website functions.
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Maintain security.
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Remember visitor preferences.
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Understand website traffic and performance.
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Improve the visitor experience.
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Support connected services, such as donation tools, forms, videos, analytics, and social-media features.
Some cookies are necessary for the website to function. Other cookies may be optional. Where available, visitors may manage non-essential cookies through our cookie banner or their browser settings.
Disabling cookies may affect the availability or operation of certain website features.
Wix provides a Privacy Center that can display a cookie banner and allow visitors to accept or decline non-essential cookies.
6. Email communications
You may choose to receive newsletters, partnership updates, event notices, fundraising communications, and other messages from Nourish Canada.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or contacting us at info@nourishcanada.ca.
After unsubscribing, you may still receive necessary administrative messages relating to a donation, volunteer application, event registration, inquiry, or existing relationship with Nourish Canada.
Canadian anti-spam rules generally require consent, sender identification, contact information, and a working unsubscribe mechanism for applicable commercial electronic messages.
7. Security, retention, and children’s information
Nourish Canada uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information under our control. These safeguards may include password protection, restricted account access, secure website connections, confidentiality requirements, and reputable service providers.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
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Fulfil the purpose for which it was collected.
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Maintain required donation, financial, and organizational records.
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Meet legal, accounting, insurance, and reporting obligations.
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Resolve disputes or address security concerns.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
We do not knowingly request personal information from children through general website forms without the involvement of a parent or legal guardian where required. Volunteer opportunities involving minors may require parental or guardian consent and additional eligibility and supervision requirements.
8. Your choices, requests, and questions
You may contact Nourish Canada to:
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Ask whether we hold personal information about you.
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Request access to your personal information.
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Ask us to correct inaccurate or incomplete information.
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Withdraw consent to certain uses of your information.
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Change your communication preferences.
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Request deletion of information where appropriate.
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Submit a privacy-related question or complaint.
We may need to verify your identity before processing a request. Some requests may be limited by legal, record-retention, security, or operational requirements.
To make a request or ask a question, contact:
Privacy Officer
Nourish Canada
Email: info@nourishcanada.ca
Website: nourishcanada.ca
Please include “Privacy Request” in the subject line.
Nourish Canada may update this Privacy Policy when our website, programs, service providers, practices, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.